Maintenance and Support Offerings
The Primas Group offers both remote and on site maintenance and support solutions for all major CTI and IVR platforms. The following types of support are most commonly selected by our clients:
- 9am - 5pm, Monday - Friday
- 24/7 — 365
- Blocks of time (4 hours, 8 hours, etc.)
Common Maintenance and Support Offerings
- Application Assessment & Documentation
- Application Troubleshooting, Tuning & Pruning
- Platform Upgrades & Migrations
- Host upgrades, migrations, project management
- VUI Enhancements & Tuning
- Load Testing
- DR Planning/Testing
- Port Monitoring & Alerting
When you think call center support and an enhanced customer experience, think Primas.
Need Support? Call us today: (714) 362-0021; then choose option (1). You can also write us: firstname.lastname@example.org.