The key to successful implementations of speech applications with a good ROI is deployment. Poorly implemented speech applications are not usually the fault of the speech technology itself. With proper deployment, companies (and their customers) are realizing significant benefits from speech technology.
The Primas Group offers significant speech technology experience including:
- Writing VXML code for several major IVR platforms.
- Providing both natural language (or direct command) voice applications that ideally match your unique requirements
- Deploying speaker verification technology, which enables IVRs to recognize who is calling, simply from their voice
- Caller interaction services using speech and touchtone
- Computer telephony integration (CTI)
- Agent desktop and reporting solutions
- Systems integration – utilizing all leading platforms and technologies
- VUI Design
Our focused expertise on IVR development, enhancement and deployment gives you a trusted partner for speech application development practice. Our clients who have deployed speech recognition applications are now (delete: claiming) reporting a higher than expected response and call containment rate. We can assist you in linking your IVR and CTI applications with your host interface for improved customer satisfaction through improved CTI design, script development and IVR improvements.
To find out more, contact us today!