Automatically reconnect your call center agents with disconnected callers with just the click of a button!
In this imperfect world, mistakes will happen despite your best efforts. Plan for those unexpected drops and provide a way to take care of your customers when they occur. Accomplish this easily with Primas ReconX
How it works
- If a caller gets disconnected while the caller is speaking with an agent, a small pop up window is presented to the agent.
- Agents then have 3 seconds (configurable) to click the button
- Upon clicking, Primas FreedomQ automatically places an outbound call to the disconnected caller, verifies them, and then reconnects them to the SAME agent
Benefits to your organization
- Customer - reduces frustrations and improves experience
- Agent – improves agent performance and morale
- Operations – reduces hold time, tolls and infrastructure requirements
For a limited time, trials are available, so don't wait, get started
Additionally, you may request a call or send us a question using our Contact Form.