The Primas Group has provided application development, software and technology solutions, as well as professional services to customer contact centers since 1994.

Experience, quality, and reliability, have earned us the trust of some of the largest customer contact centers in the industry.

Our customers choose us because of our comfort in multi-vendor environments, Supported Platformships with industry veterans and leaders, and our insistence on putting our customer's business needs ahead of technology.  

Customer contact center managers like you are on the front lines of business. Your customers demand high-touch services and instant access to solutions and information. Your management pushes for lower costs and greater efficiencies in your department. Satisfying both needs simultaneously is a challenge.

Often, a hardware equipment manufacturer or cloud services provider doesn’t provide ideas and strategies that focus on your business needs but rather on the products in their tool kit. That's why you need Primas.

Here are four (of the many) benefits to working with us:

In summary, we can assist you with application development, technology solution, reconnecting disconnected or dropped calls, first call resolution, call backs, post call surveys and so much more. If you are cloud based or have on-site systems or a mix of the two, we can help improve your production and profitability. As an independent outsider The Primas Group can tailor and customize solutions to your business needs at an affordable price.  

To find out more, contact us today!