Primas Experience PopImprove your performance and productivity in less than a day!
- Take advantage of existing infrastructure
- Improve agent performance
- Increase Customer Loyalty
This innovative approach empowers key members of your contact center
Call Center Manager
- Custom dashboard display
- Overview of call center operations and status
- CTI Screen Pop,
- System alert notifications viewed in desktop tray
- Call lookup and tracing displaying CTI messages for all calls
Customer Service Representatives
- Pop to top on alert notification ? low overhead
- Improves first call resolution rates
- Foundation for a repeat call treatment plan ? improve customer service
- View in desktop tray
- Near real-time capture of CTI messages for Nortel, Avaya and Aspect
- Low integration cost
- Passive - does not generate CTI traffic
- Continuous monitoring of call center CTI traffic
- Near real-time alerting when error states occur generating e-mails with log file attachments and SNMP alerts
- Reporting on call center status
- Primas Screen Pop Solutions are installed and operating in the
leading ACD vendor solutions
- CTI services installed and operationalCustom tailored solutions are available.
Primas specializes in cCustom tailored solutions are available.to fit your contact centers specific requirments.
Call us now at 888-477-4627
To find out more, contact us today!