Testing, Tuning & Tools
LinkScope–Real-time Data That
Increases ROI and Customer Retention
WHEN OPPORTUNITY KNOCKS, BE SURE TO LISTEN!
Like all businesses in today’s economy, call center managers know that it’s cheaper to keep an existing customer than to recruit a new one. One way to do that is to maximize the customer experience through the use of new technologies. Metrics show that investments in new solutions, such as speech, can improve user satisfaction, increase operational efficiency and provide an attractive return on investment (ROI).
Given the attractiveness of this investment, many managers are eager to begin the process of selecting, integrating and implementing new contact center solutions. And why wouldn’t they, since many believe that these investments can have a huge impact on the customer experience, as well as the bottom line...
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